Policies

Kelley And Company is a manufacturer and distributor to wholesale company. We do not sell directly to the general public. We sell only to wholesale.

Accounts may be established with an approved dealer application. Dealer applications may be submitted online or by postal mail, or you may email us for an application at info@kelleyandcompany.com to request an application. We will review your application and notify you by email of your approval status, so can start shopping. Only approved accounts may order online.

Net 30 and Credit Card terms are available with an approved credit application. We accept American Express, Mastercard, Visa and Discover. ACH Payments or Wire transfers are accepted by notifying us when such payments are made. Bank information available upon request. Failure to pay Net 30 day accounts in a timely manner will result in late fees, finance charges and loss of terms. If checks are returned for any reason, you expressly authorize Kelley And Company to charge you any bank charges incurred. Use of check as payment is your acknowledgment and acceptance of this policy and its terms.

A $350.00 minimum order is suggested. There are no re-order minimums. Shipping is a flat $35.00 on orders under $350.00 and $15.00 on orders of $350.00 or more.

If you are an approved account and wish to order online, sign in from the navigation bar. If you are not an established account, see Become a new dealer above. Only approved accounts may order online.

Drop shipments are available with no minimum order, but a $15.00 service charge will apply.

All merchandise will be shipped FOB, Cincinnati, Ohio USA by UPS or FedEx. You may also provide a freight collect account number if preferred.

Orders placed on Shopify ship to the contiguous United States only. For Alaska, Hawaii, and international orders, please shop us on Faire.

If your merchandise is damaged during shipment, let us know within seven (7) days with an image via email and we will issue a refund or credit. Please hold all damaged items and the box received until the carrier has time to inspect the package if they choose.

We will accept items for return up to seven (7) days of receipt. You may exchange, credit or refund cost of item according to your wishes. The Customer will be responsible for return shipping. If a shortage should occur, please report it within 48 hours of receipt of package. We will be happy to handle this shortage immediately.

All prices in catalog are US Dollars and reflect a keystone markup, EXCEPT for Books and Horse Blankets. Prices may change without notice. All products will be shipped at the price in effect the date the order is shipped.