Our Policies




PERSONAL ORDERS:

  • Kelley And Company is a manufacturer and distributor to wholesale company. We do not sell directly to the general public. We sell only to wholesale.



NEW DEALERS:

  • Accounts may be established with an approved dealer application. Dealer applications may be submitted online or by postal mail, or you may email us for an application at info@kelleyandcompany.com to request an application. To apply on-line, click the "Apply Now!" button from the login screen, fill out the registration page, and hit "Apply." We will review your application and notify you by email of your approval status, so can start shopping. Only approved accounts may order online.



TERMS:

  • Open/Net 30, Credit Card and COD terms are available with an approved credit application. We except American Express, Mastercard, Visa and Discover. ACH Payments or Wire transfers are accepted by notifying us when such payments are made. Bank information available upon request. Failure to pay Net 30 day accounts in a timely manner will result in late fees, finance charges and loss of terms. If checks are returned for any reason, you expressly authorize Kelley And Company to charge you any bank charges incurred. Use of check as payment is your acknowledgment and acceptance of this policy and its terms.



ORDER MINIMUM:

  • Minimum Opening Order $250.00. There are no re-order minimums. However, there is a $5 service charge on any orders under $150.



ORDERING ONLINE:

  • If you are an approved account and wish to order online, click the "Login" tab from the navigation bar. If you are not an established account, see New Dealers above. Only approved accounts may order online.



DROP SHIPMENTS:

  • Drop shipments are available with no minimum order, but a $7.00 service charge will apply.



BACKORDERS:

  • Items will be shipped when available unless "No Back Orders" is specified by the customer. If your backorder is under $30 it will be canceled unless you have specified to keep small backorders open. Some of our specialty and seasonal products are handmade and may be temporarily out of stock during high volume sale months. Substitutions will be used with discretion, unless "No Substitutions" is specified by the customer, in order to expedite orders.


SHIPPING:

  • All merchandise will be shipped FOB, Cincinnati, Ohio USA by Fedex or best method.
  • You will not be charged for an item until it leaves our warehouse.
  • International shipping is available. Please e-mail to inquire about rates.


DAMAGES:

  • If your merchandise is damaged during shipment, let us know within seven (7) days with an image via email and we will issue a refund or credit. Please hold all damaged items and the box received until the carrier has time to inspect the package if they choose.



RETURNS and SHORTAGES:

  • We will accept items for return up to seven (7) days of receipt. You may exchange, credit or refund cost of item according to your wishes. The Customer will be responsible for return shipping. If a shortage should occur, please report it within 48 hours of receipt of package. We will be happy to handle this shortage immediately.



PRICES:

  • All prices in catalog are US Dollars and reflect a keystone markup, EXCEPT for Books and Horse Blankets. Prices may change without notice. All products will be shipped at the price in effect the date the order is shipped.